Lifetime Guarantee

Lifetime Guarantee: Free Repairs for life on all One.By Me For You limited edition creations. www.onebymeforyou.com

The truth is no matter how well we make things at some point in it’s life it’s going to need fixing. Because let’s face it if you love something you’re gonna use it. You’re gonna use it A LOT! And over time the thing you love so much is gonna get a little worn and torn. Which is great! Because it means you wanna keep it!

That’s why I offer free repairs for life on all my limited edition creations. And if you’d like to fix it yourself I can teach you how to do that too! These skills are totally transferable. You’ll be addicted to fixing things 😉

Please note: Because I use vintage and thrifted materials to make my creations, it’ll be impossible to find the same materials again. This means all repairs will be visible.

How It Works

When your creation needs a doctor. You have 3 options:

Get It Repaired For Free

Follow these steps:

  • Fill out this form

    And explain the symptoms. Click here

  • Send it

    I’ll tell you where to send it. Carefully wrap up your creation for it’s trip to the doctor. Get tracking so we can track its journey. Please give your creation a bath before sending. (Local drop off available)

  • Surgery

    I’ll let you know once I’ve received it and will keep you posted on the operation.

  • Return

    Once your creation makes a full recovery I’ll pack it up and send it back to you. (Local pick-up available)


Flex Your Fix IT Muscles

Follow these steps:

  • Fill out this form

    And explain the symptoms. Click here

  • Book An Appointment

    We’ll arrange a time to meet so that I can teach you how to fix your creation.

  • Repair It

    We’ll meet and I’ll teach you how to fix your creation. (Virtual meetups only)


Trade It In For 20% Off Your Next Purchase

Follow these steps:

  • Fill out this form

    Tell me a little bit about your time together so I can pass this on to the new owner. Click here

  • Send it

    I’ll tell you where to send it. Carefully wrap up your creation for it’s trip to me. Get tracking so we can track its journey. Please give your creation a bath before sending. (Local drop off available)

  • Recycle

    I’ll let you know once I’ve received it. And send you your discount code. Then I’ll upcycle your creation into something new or find it a new home.

FAQs

I’d like to split this 50/50. This way we’re both responsible for keeping these creations out of landfills.

For Repairs:
You pay for the postage to me. I’ll repair it and cover the return journey.

For Trade Ins:
You pay for postage to me and I give you 20% off your next purchase.

You can register your creation at anytime. Because they’re all one-of-a-kind they’re easy to recognise. But it’s best to do it as soon as possible to avoid any issues down the line. Think of it as a birth certificate or ID document 🙂
No problems just fill out the registration form and choose the relevant answers.
YES! I love that it’s been past down to someone else! It adds to it’s story.

To make sure your creation qualifies for repairs each new owner must fill out the registration form. This way we can track the history of the creation.

Sometimes this happens. You’ve used your creation so much that it’s seen better days!

If you’d like, you have the option to trade it in for 20% off your next purchase. And I’ll upcycle your creation into something new.

I’m super duper happy you like it!

Right now I’m only offering free repairs on my Limited Edition Creations because I know how to fix them :-).

If you need to fix stuff you’ve bought from the Preloved Collections or the DIY section. Email me and I’ll do my best to help out.

I’m also writing more blog posts on repairs and mending. So join the Curio Club and I’ll send you an email when there’s a new blog post.

When you trade in your creation you’ll get 20% off your next purchase.

Please note only one discount voucher can be used per purchase.

Discounts can be transferred to someone else. I’ll just need to know who it was from so I can track it on my system.

Hey we all gotta start somewhere 🙂 And like anything practice makes perfect.

Let me see how bad the injury is and we can go from there.

I’ll walk you through step by step and we can go as slow as you need. It may take more than one session but you’ll be able to do it!

Your first go may not be as neat as you’d like. But as you keep practising you’ll be a pro in no time!

Plus it’ll add even more character to your creation 😉

Once we agree on a time we’ll arrange to meet over Skype, Facebook Messenger or Google Hangout. Whichever works best for you.

Each session will run for 30mins

Things you’ll have to do before our meet:
  • Depending on the injury I may send you links to tutorials on how to fix your creation BEFORE our meetup. So that you can practice or get started on fixing your creation.Please go through these materials before we meet. So that we can get more done during our time together. And you can ask questions.
  • If your creation didn’t come with a first aid kit or if you’ve misplaced the mending kit you may need to purchase some materials to successfully fix your creation.

You’ll be able to apply the skills you learn to other things you’ll need fixed too.

Lol 😆 I suppose it does sound to good to be true!

Well you know what they say. Every business starts because someone needed to solve a problem. So I guess this was my problem that I wanted to solve.

I’ve written a whole blog post on why I’m offering free repairs. And you can read it here. I hope it answers your question. But if not definitely get in touch I enjoy chatting about this topic 🙂

What Next?

911 Emergency

Does your One ❤ By Me for You creation need repairs?

Book it in for surgery now. Let's get it fixed up so it can keep making happy memories 🙂


Got more questions about repairs?
Get in touch!
xoxo
Nicole